Golf is hard, and we encourage our customers to ask questions that help them learn more. We receive a variety of questions about Topgolf Shop products and services; below are some frequently asked questions we receive.

Q: What is the status of my order?

A: To check the status of your online order, click order status under HELP or in the footer. For more details check out our Order Shipping Options page.

Q: How long does it take to process a return?

A: Returns are processed in 10-14 business days. 

Q: How do I set up a return?

A: Please see the return policy for more information or contact our customer service team at 1-888-382-9525.

Q: How do I arrange to have my Topgolf Shop golf club purchases repaired or replaced?

A: If your clubs have been damaged through normal use, we ask that you please call our Customer Service Department at 1-888-382-9543 to discuss your repair/replacement options.
Business hours -
Mon-Thursday: 8am-6pm CT
Friday: 8am to 5pm CT
Saturday: 9am – 3pm CT
Sunday: Closed

Q: Where can I get a replacement headcover for my club?

A: Topgolf Shop will be happy to provide you with a replacement headcover for any of our current products. We ask that you please call our Customer Service Department at 1-888-382-9543 and provide your street address as well as which club you have. 

Q: Am I able to ship internationally?

A: Topgolf Shop does not ship or bill orders to international addresses outside the United States. 

Q: When will my order ship?

A: Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 4-5 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (length/lie angle adjustments or custom shafts/grips, etc.).

All in stock standard orders with UPS Express shipping placed before 12:00 PM CT will ship the same day. Any custom order or backordered items placed with UPS Express shipping will ship via selected express method upon receipt or completion.

Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses.

Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Topgolf Shop cannot do nothing to prevent this from occurring.

Q: I just bought some clubs, now what?

A: Use them! Put your new clubs in play at Topgolf, where you can book a bay to play some games or experience virtual courses, take a lesson with a Topgolf Coach, or join a seasonal league, all in our one-of-a-kind laid-back bays.

Q: Before I buy anything, I want to try different clubs in person, can I?

A: Absolutely! You can book a one-on-one club fitting with a Topgolf Coach and use the latest club fitting technology to experiment with equipment from Callaway. You’ll leave knowing exactly what you need for your game and skill level.

Q: I just bought some clubs for a junior, what now?
A: Bring your junior to Topgolf! We offer individual or group lessons for juniors of all skill levels in our laid-back bays, games they’ll love playing so much it won’t feel like practice, and a week-long Summer Academy just for kids.